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A Key Concept of the LOA (Law of Attraction), discussed in the book “The
Vision of HabakkuK. The Law of Attraction in the Holy Bible” is the requirement
of every human being to have a vision for his or her own life. Having a vision
for one’s life is the same as saying ‘having a purpose for one’s life’. It does
not matter much if your purpose or vision of your self and your life is small or
big. What matters is that you know what is your purpose and for what reason
you get out of bed in the morning. For one thing, a person who sleeps late does
so because of missing the excitement of a compelling reason to get out of bed.
Imagine the president of the U.S. – sleeping late every morning. LOL.
No way. He has so many problems to crack and many big visionary plans to
implement. The main reason he was elected to office was his BIG VISION for the
nation.
Do you think that the queen of daytime talk shows sleeps late every
morning, waiting for the other girls on “the view” to start airing their show?
No. She has her big show production plans for herself. She sees her projects in
her mind’s eye before she goes to bed to sleep. (That is, if she ever gets some
sleep…). The director/producer of Titanic and Avatar is always inspired by a
BIG VISION before he makes epic movies. LOA stands also for the Law of
Abundance. The film producer knows the principle: Law of Attraction = Law of
Abundance. His films allegedly grossed over $8 billion worldwide.
Caution: If you have no vision for yourself, you may die early at a young age.
As the wise man of Proverbs said: “Where there is no vision people perish”.
(Proverbs 29:18).
The mystical teacher, HabakkuK taught us how to get inspired and have a new
vision for ourselves. His advice: Go on a high mountain or climb to the top of a
tower and watch the scenery around you. Look around. Before you know it, you
will get inspired and your mind will be flooded with high-flying ideas. You will
want to sing for no reason. You will pull out your cell phone and call you best
friend or Mom to share with them your excitement triggered by the magnificent
view. Wow. (It’s the view again, stupid…).
Do as HabakkuK instructed: “I will stand upon my watch, and set me upon the
tower, and will watch to see what he will say unto me, and what I shall answer.”
(HabakkuK 2:1).
You cannot return down to solid ground from the sky deck of the Sears Tower
(oops, Willis Tower), in Chicago or from the St Louis Gateway Arch without
absorbing an astounding view and experiencing an inspiring vision. Once a vision
has sparked in you mind, it will live inside you for the rest of your life. If it is a
compelling vision, it will nag you to act on it. The vision will get closer to you
before you know it.
What is your vision? Now share with us if you wish what you think.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are
plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local
talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations
to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like
sales and marketing, customer service should already be in play during a company’s first day,
as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a way
to instill loyalty and generate additional sales. To do so, an outsourcing company must
have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders
accept that they can’t do everything themselves. Non-core
competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced
payroll without sacrificing service quality. Other benefits
of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll need
to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their
satisfaction in getting their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re
more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value
(CLV). This isn’t to say a stellar customer
experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come
with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer
service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of
each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is
confident enough to provide both enterprise and small business customer service
outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting
Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber
Security. The company provides only dedicated agents, in-house training, and equipment to help its clients boost
their productivity from day one. Now it’s one of the top customer service companies
in the US and European markets with numerous awards and positive
reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look
for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support
outsourcing contracts. Some global brands are happy to have their
customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading
service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service
to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’
home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced
customer service companies that wanted to change the
customer experience by applying a personal touch to customer
care. The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to clients around
the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences
aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value
the fact that it supports diversity and inclusivity among staff
while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond
to requests for quotes, the prices of this outsourcing customer service company are more
than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents
speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions
to some of today’s major global brands. In addition, the company offers
contact center and BPO services, omnichannel and multilingual support, software
development, CX innovation, quality assurance (QA), and
infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as
they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only
CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing
solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences
that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules
between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process
outsourcing, telemarketing and sales, customer support, and
healthcare. With more than 15 years of experience, Skycom also employs over
2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries,
including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training
its workforce in customer psychology. This means company-provided support agents
are more sensitive in detecting changes in the customer’s voice
or tone. As a result, they can respond to these changes
to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service
duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if
you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services
and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that
offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
called “Telus Days of Giving.” In particular, the company taps 225,
000 volunteers from its offices to complete various service
projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes
in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service
partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer
service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such
as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure
customer service solution that utilizes modern technology throughout
the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also
the best equipment and training to prepare them.
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